Community Information
The leasing office is open by appointment only.
You can reach the concierge team at concierge@themckenziedallas.com.
The resident portal can be accessed at themckenziedallas.com/residents/.
To ensure a comfortable living environment for all residents, quiet hours are observed daily from 10:00 PM to 8:00 AM.
Move-In Information
All move-ins must be scheduled and approved by management before keys can be picked up. Due to the volume of move-ins, unscheduled move-ins cannot be accommodated. Move-ins are scheduled Monday through Friday.
Rent & Payments
Rent payments can be made through RentCafe by accessing the Resident Portal at themckenziedallas.com.
Rent is due on the 1st of each month and must be paid in full by the 3rd.
Building Access & Security
Simply scan your key fob at any building access reader to enter exterior doors and amenity spaces. Building doors remain secured at all times for resident safety.
Fire extinguishers are located in the corridors on each floor of the building.
Parking & Transportation
Residents may enjoy the convenience of 24/7 valet service or self-parking, with reserved parking spaces available for lease.
Yes. Complimentary valet parking is available for all guests.
Yes. To begin a charging session, download the Xeal app and create an account.
Amenities
The pool is open daily from 10:00 AM to 10:00 PM.
The fitness center is available to residents 24 hours a day, 7 days a week.
All amenities, with the exception of the pool, are available 24 hours a day.
Residents may bring up to two guests per household to enjoy the amenity spaces.
Yes. Complimentary Wi-Fi is provided throughout all amenity spaces.
The dog wash is located on the Lobby Level.
Bicycle storage rooms are available on both the Lobby Level and Basement Level.
To operate the grill, use the wind-up timer to activate the gas. Please do not leave the grill unattended while in use. After cooking, clean the grill and surrounding area and ensure the grill is turned off.
Mail is delivered to the mailroom, and packages are delivered to the concierge area. Residents will receive notifications through the BuildingLink app when deliveries arrive.
Maintenance & Service Requests
Maintenance requests can be submitted through the BuildingLink app or by contacting the concierge team.
Please provide as much detail as possible, including permission to enter your home and any pet-related instructions. BuildingLink includes fields for both of these items during the request process.
Maintenance emergencies include:
- Loss of heat or air conditioning during extreme temperatures
- Flooding or significant water leaks
- Major plumbing issues
For emergency maintenance assistance, call (972) 528-8670.
Please call 911 immediately.
No. If you are locked out during office hours, please contact the concierge team for assistance.
Yes. Pest control services the community weekly.
Please contact the leasing office to schedule service. Permission to enter your home will be required.
Trash & Recycling
Trash and recycling chutes are located on each floor. Please ensure all trash is securely bagged and placed in the appropriate chute.
All boxes should be broken down and brought to the trash room on your floor. Our maintenance team will be happy to dispose of the broken-down boxes for you.
Please do not place trash outside your door or attempt to dispose of oversized bags that may jam the chutes.
Community Policies
Yes. Smoking of any kind is prohibited inside apartment homes, on patios or balconies, and throughout all shared community spaces. This policy includes e-cigarettes and vaping devices. Please refer to your Lease Agreement for additional details.
